Virgin Money Credit Card FAQs
What is a credit limit and why do I have one?
The credit limit is the maximum amount of credit on your card that was included in the quotation issued during the application process and is based on the assessment of your affordability. With your written permission, we will automatically assess your credit limit every year. If you want us to do so, please contact us on 0861 822 273. You can even request one via email at firstname.lastname@example.org
Can someone else use my credit card?
No, only you are allowed to use your credit card, but you can apply for secondary cards for others. These additional cards are linked to your credit card account and share your credit facility, but the holders enjoy the same convenience of a credit card as you do. But remember, you are still responsible for all transactions made with these secondary cards.
Does my card give me interest-free credit?
Yes, it does - up to 55 days. As long as you settle your full outstanding balance by the payment due date shown on your statement, you won't pay a cent in interest on your swiped purchases. This doesn't include cash withdrawals, internet banking transfers, budget transactions or casino transactions, on which you pay interest from the transaction date.
All transactions in your statement period (total balance as at your statement date) must be paid on the payment due date reflected on your statement to prevent interest accruing on purchases. To change your statement date or payment due date, please call 0861 822 273.
Do I earn interest on a positive balance?
Yes, you do. If you’ve deposited more money into the account than the full balance owing, you will earn interest on your money. What’s more, you won’t be charged any interest on purchases, cash withdrawals or fuel while you have a credit balance.
Can I purchase online using my card? Is it safe?
Yes, you can. We have a secure online shopping experience for you. No upfront registration is required when shopping online at a 3D Secure merchant and there is no user name and password to remember. You will now receive an SMS with a One-Time Password (OTP) that will be valid for one transaction only when shopping at a 3D Secure merchant, protecting your card against fraudulent online use. Should you plan to use your credit card online while abroad, ensure that roaming is enabled on your cellphone.
Is it true I can get travel insurance with my card?
Yes, it is. If you buy your full return international travel ticket on your credit card, you get basic travel insurance, let us know so we can expect overseas transactions on your account. Check the policy wording before you travel to ensure that the cover is sufficient for your needs, subject to T&C's.
How do I keep track of my card transactions?
You will receive monthly credit card statements from Virgin Money Credit Card either electronically or via the post detailing every transaction made with your card. It's very important to check these every month. For queries on transactions or more information on your statement, please call us on 0861 822 273.
Can I get my statements posted to me?
Most definitely! Should you wish to receive your statements via the postal service, please contact us on 0861 822 273 and we will change your method of delivery to post.
We have defaulted your statement to eStatements, they look just like the printed ones, but they are emailed to you at no additional cost.
This is also our little way of considering the environment by saving on the paper that we use.
What if I discover an error on my statement?
If you notice transactions on your statement that you didn't make or there are duplicated transactions, you need to let us know within 30 days after your statement date. Call us on 0861 822 273.
How do I spot unauthorised activity on my card?
You can spot any activity on your card by registering for the NotifyMe. This service ensures that you receive a SMS notification of activity on your account - so you are in total control of your security at all times. You can register on Virgin Money Credit Card Online. SMS's are charged at R0.55 per message.
What’s the meaning of 'expiry date' on my card?
You will not be able to use your card after the expiry date. If your account is in good standing and you meet all standard assessment criteria, we'll automatically send you a replacement card(s) during the month in which your existing card(s) expires. When you’ve received the replacement card and the old card has expired, you must destroy the old card by cutting up the credit card from left to right (or right to left) through the magnetic strip and through the chip.
What happens if my card is lost or stolen?
Thanks to your free, automatic Lost Card Insurance benefit, this needn't be a disaster - as long as you report the loss of the card immediately. A single call to the Lost Card 24 hour line: +27 (0)11 501 5050 will get it stopped immediately. A new card will be issued dependent on an assessment approval.
Important note: If your PIN is used during an unauthorised transaction, you will not be covered by Lost Card Protection unless you can prove that your PIN was not obtained by the fraudster because of your intent or negligence. The lesson here is: Never keep your PIN near your card.
How can I retrieve my PIN?
Call Virgin Money Credit Card on 0861 822 273 and select option 6 to have your PIN read back to you.
Ensure you have your credit card with you in order to complete the security verification process.
Do I have credit protection?
For a small monthly premium of the average outstanding balance, the Absa Card Life Plan covers the outstanding debit balance of your credit card up to a maximum of R50 000. This means your outstanding balance is settled in full (limited to amounts referred to above) in the event of your death or total and permanent disability.
Apply for your Card Life Plan by calling our contact centre on 0861 822273. It's a very small price to pay for such huge peace of mind. Card Life Plan claims can be submitted by calling 0860 105 629 or emailing email@example.com.
Terms and conditions apply.
Can I use my card overseas?
Most definitely! The South African Exchange Control Rules and Regulations allow South African residents travelling abroad for business or holiday purposes to use a single discretionary allowance per annum as determined by the South African Reserve Bank from time to time. Clients are advised to make use of travel allowances within the prescribed limits and subject to compliance with all Exchange Control requirements. Please remember to inform us with your details when traveling to enable roaming.
How does the currency conversion work?
Any transaction or payment in a currency other than South African rand will be converted to rand at the exchange rate prevailing at the time and on the date of processing the transaction to your account.
Due to fluctuation in the exchange rate, the cardholder's bank statement will remain the official record of the amount of the transaction regardless of the information contained in a NotifyMe message or any other source. Any prior notification, e.g. by SMS, is intended only to notify the cardholder of the transaction, which may be processed at a later stage when the exchange rate may have changed.
How much is the currency conversion fee?
A fee is added to cross-border/international transactions for currency conversions. You and any secondary cardholder both acknowledge that details of all transactions concluded outside of the Republic of South Africa will be provided by us to the South African Reserve Bank, South African Revenue Service and/or the Financial Intelligence Centre.
At the time of this publication the permissible allowance is R1 000 000 per adult per calendar year and R200 000 per child under the age of 18 years.
This allowance is restricted to travel-related expenses and allows you to spend up to the allocated amount using a combination of foreign banknotes, foreign currency, travellers' cheques or your credit card. The cost of your air ticket does not form part of the allowance.
Please contact the our Call Centre if you need to use your cards abroad for any reason other than a short business trip or a holiday, to get guidance on the Exchange Control Rules and Regulations to be met in such instances.
Important note: If you're temporarily abroad for any reason other than a holiday or short business trip (for example, on a work permit), you may not use your South Africa-issued credit card(s). Cardholders must present their bankers with a written undertaking to this effect prior to their departure from South Africa, at their nearest International Banking division.
Can I use my card to buy overseas goods online?
You are allowed to make foreign currency payments for small international purchases to the maximum amount of up to R20 000 per transaction. Of course, you will still need to comply with all the requirements of customs duties and the customs authorities.
Can I use my card to buy lottery tickets abroad, gamble online?
No, in terms of the Lotteries Act No. 57 of 1997, the Gambling Act No. 7 of 2004 and the current Exchange Control Rules and Regulations, South African residents may not participate in lotteries organised abroad or in any internet gambling activities. So, you may not use your card to buy tickets for these lotteries or participate in online (internet) gambling as this is contravening the law.
Anything else I should know?
The credit card may only be used for lawful transactions and may not be used for any transaction prohibited by any law. It is the responsibility of the cardholder to ensure that the cards are used for lawful transactions only and according to South African legislation.
When the cardholder uses the credit card for cross-border or international transactions, the cardholder may be required to pay a fee for the currency conversion of such transactions.